Return Policy

All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at [email protected] within 7 days of receipt with your order number, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange. 

Kindly note that the apparels are to be hand wash by itself if it comes with sequins, beads, pearls, tangling accessories as it may damage other apparels during the wash.

Please note that the items are free-size in general, unless otherwise stated in a specific size. Customers are encouraged to e-mail us for inquiry or check the respective measurements for each area before confirming you can fit in the item. 

Sizing issue such as cannot fit in, too big or too tight or too short or long does not extend to any form of return nor exchange. Strictly no exchange for reasons relating to size is not what you should expect or should be able to fit in when it is smaller or bigger than it is perceived.

Quality and material issues are subjective and we do not promise 100% similarity of depicted items as the actual item. Please e-mail us before purchase to re-assure your doubts. Generally, our illustrated items are 99% similar to the actual item. 

What is an unsatisfactory item? 
- Item in the wrong color or size. 
- Item with manufacturing defect. 
- Wrong item that was not in order. 

Please note: 
- The item is your responsibility until it is returned us. It must be returned to us in its original condition. 
- The cost of returning the item to us is your responsibility. (Unless a mistake was made on our end)
- The item must be returned to us within 7 days of receipt. 
- A manufacturing defect does not include stray threads or removable dirt. 
- If the defect is found to be inflicted after we have delivered the item, we will not be able to issue a refund or exchange. (e.g after washing the item or wearing the item and/or has obtained stains from elsewhere or damaged after washing with other apparels)

For any concerns or questions in regards to return/exchange, please email us at [email protected] and our Customer Service Department will do their best to ensure that your experience with Arden's Apparel will bring about incredible memories with your little one for many years to come.